Herning Turist operates more than 160 busses and employs a dozen people at the back-office in Herning and 250 drivers in the area of Central Jutland and further south. Herning Turist operates busses for Midttrafik and Sydtrafik.
Transportation is a highly competitive field where return on investment is limited. "Complete control over planning and costs is therefore essential", says Ronny Gasbjerg, who, together with his brother Rune Gasbjerg, is responsible for the day-to-day management of Herning Turist.
When expenditure to salaries approximate half of the total costs it is crucial to have an overview of the drivers' different tasks. - Here, WebTour is a great tool for planning of tasks, emphasises Ronny Gasbjerg. Documentation is essential to provide great service. GPS-tracking reports the locations of the busses and its activities during the day putting an end to situations where passengers' complaints conflict with the drivers' statements. That's why Herning Turist decided to install tracking systems in all busses - "Yes, it is about documentation and surveillance but it is surveillance and documentation to support our drivers. It has saved our drivers many unpleasant situations such as unjustified complaints and fines for alleged breaking driving rules and resting hours", says Ronny Gasbjerg and points out that.