Summary
The Customer Facing Information System (CFIS) project involved the design, supply, and integration of an advanced IP-based Passenger Information System across subway stations. The project included the installation of over 100 LCD Passenger Information Displays (42″, 55″, and 75″) and a robust back-end management system with redundant servers for reliability.
Key features included template design for static and full-motion video displays, integration with systems for next train, next bus, and disruption notices, and compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Dual redundant architecture ensured system reliability, while efficient project management minimized disruptions during implementation. Completed in 2017, the project modernized passenger communication and improved operational efficiency for the transit network.
| Where | Canada |
| When | 2017 |
| Type | Subway stations |
| Solutions | Passenger Information Displays, Content Management System, Third-Party Integration |
Functional Highlights
- Passenger Information Displays:
Over 100 LCD displays (42″, 55″, and 75″) installed across subway stations to provide real-time updates. - CFIS Back-End System:
Robust operator management system with redundant servers for reliable operation. - Information Template Design:
Creation of static and full-motion video templates for next train, next bus, and disruption notices. - Third-Party Integration:
Seamless integration with existing systems for next train and bus arrival information, as well as customer service disruption notices. - Accessibility Compliance:
Fully compliant with the Accessibility for Ontarians with Disabilities Act (AODA) to ensure inclusive communication for all passengers. - Redundant System Design:
Dual-server redundancy to minimize downtime and ensure uninterrupted service. - Comprehensive Testing:
Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) to ensure quality and functionality. - System Training:
Extensive training programs for system maintainers and operators to ensure efficient usage and management. - Content Management System:
Deployment of a display content management system for real-time updates and streamlined operations. - Impact Minimization:
Efficient project management to reduce disruptions for station staff and passengers during installation and testing phases. - Long-Term Support:
Ongoing support for system maintenance and future expansions.
